Privacy policy

Last updated: November 5, 2024

This Privacy Policy describes how Linnovate Walls & Decor ("Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.linnovate.nz ("Site") or communicate with us regarding our services (collectively, the "Services"). "You" and "your" refer to the user of our Services, whether as a customer, website visitor, or any other individual whose information we collect.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. The updated policy will be posted on our Site with a revised "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information from various sources, including when you provide it directly to us, when we collect it automatically, or when we receive it from third parties. Our use of this information includes:

  • Providing and Improving Services: To process orders, manage accounts, provide customer support, and enhance your experience.
  • Marketing and Communication: To send promotional materials, updates, and information tailored to your preferences.
  • Security and Fraud Prevention: To detect and prevent fraud, unauthorized access, or other illegal activities.
  • Legal Compliance: To comply with laws, enforce policies, and protect our rights.

What Personal Information We Collect

  • Information You Provide Directly:

    • Contact Details: Name, address, phone number, and email.
    • Order Information: Billing and shipping details, payment confirmation, and order history.
    • Account Information: Username, password, and security details.
    • Customer Support Details: Any information provided when contacting us for support.

  • Information Collected Automatically:

    • Usage Data: Device and browser information, IP address, interaction details, and network connection data. We collect this using cookies and similar technologies.

  • Information from Third Parties:

    • Service Providers: Payment processors, shipping partners, and technology providers, such as Shopify, may share information to facilitate transactions and enhance service quality.

Cookies and Tracking

We use cookies and similar technologies to enhance our Services, analyze user interactions, and deliver tailored advertisements. Learn more about our cookie usage at Shopify’s Cookie Policy. You can manage your cookie preferences through your browser settings, though disabling cookies may impact your experience.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, communicate about transactions, manage your account, and facilitate returns.
  • Marketing and Advertising: To send promotional content and show relevant ads. You can unsubscribe from marketing communications at any time.
  • Security: To protect our Services and prevent fraud or unauthorized activities.
  • Service Improvement: To understand usage patterns and enhance our offerings.

How We Share Your Personal Information

We may share your personal information under these circumstances:

  • Service Providers: With vendors who assist in operating our business, such as IT support, payment processors, fulfillment partners, and marketing services.
  • Business and Marketing Partners: To offer promotions and services relevant to you.
  • Legal Obligations: To comply with laws or protect our rights and those of our users.
  • Corporate Transactions: In cases of mergers, acquisitions, or sales of company assets.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from minors. If you believe a child has provided personal information, please contact us to remove it.

Security and Data Retention

We use industry-standard measures to protect your data but cannot guarantee complete security. We retain personal information only as long as necessary to fulfill our purposes or comply with legal requirements.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the use of your personal data. You may also withdraw consent where applicable. To exercise these rights, contact us at [contact information]. We may need to verify your identity before processing requests.

  • Right to Access: Request access to your personal information.
  • Right to Delete: Request the deletion of your personal data.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Portability: Request a copy of your data in a portable format.
  • Managing Preferences: Opt out of marketing emails through the unsubscribe link in our communications.

We will not discriminate against you for exercising your privacy rights.

Complaints and Contact

If you have concerns about our data practices, contact us at info@linnovate.co.nz or 127 Trigg Road, Kumeū, Auckland, 0891, NZ. If unresolved, you may file a complaint with your local data protection authority.